HRS Contact Center Associate with French / German / Italian / Dutch

Join the HR team for the Regional Shared Services, which supports Amazon across certain EMEA (Europe, Middle East and Africa) Countries. Our team provides a multi-language capability to the internal customers, and is looking for HR Contact Center (Employee Resource Center) Associates with French / German and English to join the Shared Services Center. Reporting to an ERC Team Manager, the teams act as first point of contact for employees and managers via phone, email and internal case management system by answering Employee’s life-cycle queries related to benefits, payroll, leave of absence, data management, onboarding and terminations as well as processing absence reporting requests.

Responsibilities:

  • Receive HR queries in German/French and English via phone, email or other communication channels and log contacts into the shared service case management system.
  • Resolve HR queries by referring to documentation such as frequently asked questions and standard operating procedures and escalate where these cannot be resolved
  • Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus
  • Identify gaps in the supporting documentation, internal processes and areas where the level of customer service could be improved
  • Communicate effectively both verbally and in written form with employees to explain and resolve queries and concern for the whole employee life-cycle at Amazon
  • Be part of a team that actively seeks employee feedback to improve levels of service

What we offer:

  • Shift working patterns
  • Employee referral program bonus
  • Life insurance
  • Medical care
  • Amazon Discount Code
  • Possible internal and/or international growth
  • Part-time work option

Basic Qualifications:

  • Fluent in French/German/Italian/Dutch and English
  • Bachelor’s Degree and/or relevant working experience
  • Computer literacy (Windows, Microsoft Office, Outlook)

Role can be performed from Prague office or anywhere within Poland / Czech Republic / Slovakia / Romania.

To apply, please forward your CV to Employee Services Recruitment Team: Tato e-mailová adresa je chráněna před spamboty. Pro její zobrazení musíte mít povolen Javascript.

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Kontakty

KARIÉRNÍ CENTRUM JU
Studentská 13, 370 05 České Budějovice

Telefon: +420 387 772 403
Email: Tato e-mailová adresa je chráněna před spamboty. Pro její zobrazení musíte mít povolen Javascript.
IČ 60076658
DIČ CZ 60076658

Branišovská 1645/31a, 370 05
České Budějovice
Tel.+420 389 032 191 Tato e-mailová adresa je chráněna před spamboty. Pro její zobrazení musíte mít povolen Javascript. www.jcu.cz

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